Сhicago CSR job, Full Time work, Bucktown/Wicker Park
As a customer support representative, you be part of a small team
responsible for managing relationships and providing service to existing
and prospective tutors, parents and students.
Job
Opportunity:
Full-Time Customer
Support Representative
Hours:
40-50
hours per week. 8AM to 5PM M-F. Additional night and weekend hours
from home will be required, varying but flexible
Benefits:
Full
health and dental
Breakfast and lunch provided daily
Paid vacation
Primary
Responsibilities:
Provide telephone and email
support to WyzAnt's growing nationwide network of tutors, students and
parents. Help users navigate the website, answer billing
related questions and proactively assist in the tutor-student matching
process
Carefully review tutor registrations, job requests
and other
user-generated content for grammar and professionalism.
Monitor internal
systems and synthesize
feedback and trends in order to
make useful suggestions for improving the website and processes.
Communicate closely
with other customer service
personnel in order to provide seamless, consistent service and
solutions to
WyzAnt customers
Requirements:
Candidate
must have exceptional phone presence, strong command of the English
language, and efficient keyboarding skills. The position
requires patience, hard work and attention to detail. A firm
grasp of basic computer skills, major internet browsers,
and Windows OS is required, and candidate must learn to efficiently
navigate WyzAnt's administrative system. Candidates must have earned
an associate's degree or higher.
Compensation:
$15/hr starting with full benefits, overtime, bonus pt and room to grow.
Instructions:
Interested
candidates should complete the online application located at: