This highly customer focused position is aimed at providing our
customers with the best possible service in terms of quotations, product
information, order processing and delivery information while working in
close cooperation with our east coast US headquarters located near
Boston, our outside sales staff and the VAT factory in Switzerland.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Transact orders received via email, telephone, direct access to
customer systems, and fax utilizing the company's Order Management
System.
2. Manage and control consigned inventory assets to meet customer and
asset management objectives. Work closely with customers and off-site
sales staff to obtain and validate consigned inventory consumption
forecasts. Load forecasts into the company's Order Management system
and submit appropriate purchase orders to sister manufacturing company
in Switzerland. Work with product groups to resolve issues/answer
queries.
3. Ensure that supporting customer purchase orders are received and kept as backup.
4. Place and expedite orders with our sister manufacturing company in Switzerland. Manage shipping instructions in the system,
5. Be proactive in communicating problems and/or delays with customers.
6. Review and expedite backorders.
7. Work with accounts receivable and field sales engineers to resolve customer problems
8. May perform duties of a telephone operator, directing calls.
MINIMUM QUALIFICATIONS:
1. High school diploma or GED.
2. 3+ years of related experience.
3. Strong interpersonal, organizational, and communication skills.
4. Ability to function independently and multi-task.
5. Computer skills -- proficient with Microsoft Outlook and Office applications
VAT offers a fast-paced, enjoyable work environment that is focused on
providing the very best service and support for our broad array of
customers. The position offered is a new position at our brand new
office located just north of San Jose.
Travel to our headquarters (Woburn, MA) will be required for initial
training and potential work from home requirement for initial 2-3
months. Position requirements are then to report to the San Jose office
Monday--Friday 8-5 (1 hour lunch).
hr @ vatvalve.com
In : Full-Time Jobs / FT Jobs
Tags:
woburn
san jose