This highly customer focused position is aimed at providing our customers with the best possible service in terms of quotations, product information, order processing and delivery information while working in close cooperation with our east coast US headquarters located near Boston, our outside sales staff and the VAT factory in Switzerland.

1. Transact orders received via email, telephone, direct access to customer systems, and fax utilizing the company's Order Management System.
2. Manage and control consigned inventory assets to meet customer and asset management objectives. Work closely with customers and off-site sales staff to obtain and validate consigned inventory consumption forecasts. Load forecasts into the company's Order Management system and submit appropriate purchase orders to sister manufacturing company in Switzerland. Work with product groups to resolve issues/answer queries.
3. Ensure that supporting customer purchase orders are received and kept as backup.
4. Place and expedite orders with our sister manufacturing company in Switzerland. Manage shipping instructions in the system,
5. Be proactive in communicating problems and/or delays with customers.
6. Review and expedite backorders.
7. Work with accounts receivable and field sales engineers to resolve customer problems
8. May perform duties of a telephone operator, directing calls.

1. High school diploma or GED.
2. 3+ years of related experience.
3. Strong interpersonal, organizational, and communication skills.
4. Ability to function independently and multi-task.
5. Computer skills -- proficient with Microsoft Outlook and Office applications

VAT offers a fast-paced, enjoyable work environment that is focused on providing the very best service and support for our broad array of customers. The position offered is a new position at our brand new office located just north of San Jose.

Travel to our headquarters (Woburn, MA) will be required for initial training and potential work from home requirement for initial 2-3 months. Position requirements are then to report to the San Jose office Monday--Friday 8-5 (1 hour lunch).

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