Warrenville Tech Support Audiologist job, remote, Lyric product

For the Audiology professional, this is a tremendous opportunity to apply your technical experience and knowledge to become a Technical Sup    port Audiologist for Phonak (with an emphasis on our Lyric product), a leader in innovative solutions in the field of hearing. At Phonak there is a continual focus on being the top customer response team in the hearing aid industry. Due to that continued success we are enjoying high-growth and we are able to offer a challenging and rewarding career opportunity. Take this opportunity to work in cooperation with hearing experts around the country, to give their customers the confidence to lead active lives!

Phonak Job Description

At Phonak, we are proud of the success made possible by our employees who follow our guiding principles of: Integrity, Accountability, Respect, Teamwork, Externally Focused, Diversity, Service Excellence and Results-Driven. Be it the development and production of high-quality digital hearing systems or our customer care, sales and marketing efforts: It is the personal commitment of our employees that always makes the difference. Our company is growing fast and we are looking for people who want to contribute to our success as members of the Phonak Team.

As Phonak's Customer Care-Lyric Technical Support Audiologist, based in our Warrenville, IL location (or as an option from your home office within the USA if you have experience with our Lyric product), your responsibility will be to support our daily technical support activities, and act as the primary "go to" person. Ensuring timely and accurate resolution of customer inquiries and concerns, your preferred knowledge of Lyric and our Phonak products and outstanding problem-solving skills will also enable you to handle escalated and complex customer issues and needs in a timely, friendly and professional manner in order to increase customer commitment to Phonak. Your Audiology Degree or previous industry experience providing hearing aid and FM fitting recommendations will allow you to be proactive in identifying the customer's next need before they do. Collaborating with technical support representatives, managers and trainers, you will ensure that team members are thoroughly trained and knowledgeable on all Lyric products, software, services and competition. Additionally, your passion for providing our hearing healthcare professionals with superior customer service will ensure that you are consistently providing accurate information and follow through with proactive communication about orders. Your technical knowledge of SAP and Salesforce (preferred) will give you a "jump start" in succeeding in this exciting and important role. Apply today to contribute to the growth of a company that strives on a challenge and considers progress as our highest reward!

Phonak is an EOE M/F/D/V

To apply for this position or refer someone you know, please use our online interview system managed by Accolo.


Once you have completed the interview, your information will be forwarded to the hiring authority for decisions on next steps.