Technical Support Supervisor (Level III)
• Must be comfortable providing excellent technical support over the phone, chats, and emails. • Thoroughly resolve high level web hosting-related technical issues in a friendly, professional, and customer-oriented manner. • Administration, monitoring, and maintenance of Windows and Linux servers. • Work in a fast-paced, remote environment. • Shift-wide Coordination and Management of Technical Support Staff. • Act as a high-level resource for Technical Support staff members.
• Previous web-hosting related experience IS required. • Must be reliable and punctual; our business depends on a consistent and punctual work ethic. • Able to provide extraordinary customer-service through the effective use of communication, problem solving, and multitasking. • A demonstrated knowledge of Linux (SSH, cPanel/WHM, DNS, MySQL) and Windows Systems (IIS7, BIND, & MSSQL). • Must work well in a fast-paced, team-based, and goal-oriented environment. • Managerial experience is preferred. • Mastery of the English language, both written and verbal, is required. • Must have stable PC, and solid internet connection. Backup internet connection is recommended.
All Arvixe openings can be found at www.arvixe.com/careers .
Posted by freelance online. Posted In : Online jobs / WFH Jobs