Tech support jobs, remote, EU, US

We are rapidly growing and are now looking for two experienced, technically minded, friendly individuals that will work well on the team. Customer satisfaction is where we excel along with high quality services. Our game server hosting platform and backends are all carefully structured and we have very specific and fair policies that are easy to understand, follow and clarify to clients. You can understand what products we offer and which you will have to be able to support on our website (

We are currently looking for:
- Support Tech (EU based)
- Support Tech (US Based)

Make sure you include:
- Name, Address, Date of Birth and other contact details
- Your availability
- Qualifications
- Experience
- Some information about yourself and why you have come to apply to Fragnet

Required Skills:
- Excellent English written skill
- Ability to work well in a team
- Excellent customer service and communication skills
- Experience from working at a GSP and preferably using TCAdmin
- Good technical knowledge of Windows systems, Linux is a plus
- Experience in game server hosting and MineCraft in particular
- Ability to multi-task and meet goals set and improve skills where directed
- Ability to troubleshoot technical issues that users are experiencing
- Ability to be on at appropriate hours

Please do NOT apply if you do not meet the above requirements!

Please attach your CV in an email to jobs [at] Please state clearly what role you are applying for. We would like Your application before May 7th.
This is a paid position, please state your requirement in your application!