Spanish-English Moderation job, Telecommuting job
Posted by freelance online on Tuesday, May 3, 2011
Under: Online jobs / WFH Jobs
LiveWorld is a US based Public Company with a 15 year history of
providing innovative online social applications and services to its
global client base of Fortune 1000 companies. We have an immediate
opening for a Bilingual (Spanish/English) Moderation Manager.
We’re looking for someone who’d like to work with world-class companies on protecting the brand social environments they set up online. Are you interested?
LiveWorld has been moderating online communities for Fortune 1000 companies since 1996. We’re proud of our history and everything we’ve learned since we began with Apple’s first online communities in 1984. Since then we’ve understood that behind every successful online social venue, the individuals committed to keeping things organized and comfortable for the community were critically important.
Our clients are brands and digital agencies that you’ve heard of – like eBay, Proctor & Gamble, Johnson & Johnson, HSBC, American Express, Mini Cooper, Mindshare, Wunderman, Digitas, and more.
We’re looking for people who’d like to add their talent, skills, and experience to our team of moderation professionals.
Job Opening: Moderation Manager
Moderation is a cornerstone of our business and is often what sets us apart. While we offer powerful technological solutions, it’s the human touch of our Moderation Services staff that makes us different. A LiveWorld Moderation Manager is part client account manager, part team leader, part trainer, and part social guru.
We are looking for someone who has excellent people skills, is able to embrace change, be a team player, and enjoy developing creative solutions. The individual needs to be able to work effectively from home with varying hours, travel for on-site client meetings, and be able to balance the needs of the client while supporting the staff to successfully achieve the client’s business and community goals. We’d really prefer to hire someone who is bilingual: Spanish and English (and that means completely competent in reading, writing, and speaking both languages).
Moderation Manager Job Description
A Moderation Manager has both direct client management and supervisory responsibilities over remote, non-exempt employees:
* Overall responsibility for client relationship management
* Work directly with clients to develop Community Standards and Moderation Guidelines
* Create regular client reports
* Participate in quarterly client reviews
* Regularly meet with clients, both remotely and on site
* Moderator training and creation of process documents
* Mentor moderators
* Perform quality assurance on delivered moderation services
* On call several times each month to oversee Moderator activity and problems
Required Skills / Traits
* Excellent strategic thinking and analytical skills
* Self-starter, able to work independently with minimal supervision
* Outstanding communication, presentation, and listening skills
* Creative problem solving, capable of both subjective and objective decision-making
* Maintains a comprehensive knowledge of social media marketing tools and best practices
* Solid understanding of quantitative and qualitative performance metrics and insights
* Customer-service oriented (internal and external)
* Works well under pressure
* Experience or natural talent working as a change agent and evangelist to influence others
* Passion for social media marketing, tools, concepts, and emerging platforms
* Enjoys mentoring others
* Ability to joyfully create order out of chaos
* Familiarity with Microsoft Office – Excel, Word, PowerPoint
* Bilingual (Spanish-English) preferred
* This is a work-at-home position; you must be able to work at home with the self-discipline needed to be effective.
Recommended Education & Experience
* 3-5 years experience as a social media practitioner
* Demonstrated personal or professional success engaging in a social channel
* This position requires occasional travel
If this sounds like you or someone you know, we’d love to hear from you! Send a cover letter and a resume to work@liveworld.com.
We’re looking for someone who’d like to work with world-class companies on protecting the brand social environments they set up online. Are you interested?
LiveWorld has been moderating online communities for Fortune 1000 companies since 1996. We’re proud of our history and everything we’ve learned since we began with Apple’s first online communities in 1984. Since then we’ve understood that behind every successful online social venue, the individuals committed to keeping things organized and comfortable for the community were critically important.
Our clients are brands and digital agencies that you’ve heard of – like eBay, Proctor & Gamble, Johnson & Johnson, HSBC, American Express, Mini Cooper, Mindshare, Wunderman, Digitas, and more.
We’re looking for people who’d like to add their talent, skills, and experience to our team of moderation professionals.
Job Opening: Moderation Manager
Moderation is a cornerstone of our business and is often what sets us apart. While we offer powerful technological solutions, it’s the human touch of our Moderation Services staff that makes us different. A LiveWorld Moderation Manager is part client account manager, part team leader, part trainer, and part social guru.
We are looking for someone who has excellent people skills, is able to embrace change, be a team player, and enjoy developing creative solutions. The individual needs to be able to work effectively from home with varying hours, travel for on-site client meetings, and be able to balance the needs of the client while supporting the staff to successfully achieve the client’s business and community goals. We’d really prefer to hire someone who is bilingual: Spanish and English (and that means completely competent in reading, writing, and speaking both languages).
Moderation Manager Job Description
A Moderation Manager has both direct client management and supervisory responsibilities over remote, non-exempt employees:
* Overall responsibility for client relationship management
* Work directly with clients to develop Community Standards and Moderation Guidelines
* Create regular client reports
* Participate in quarterly client reviews
* Regularly meet with clients, both remotely and on site
* Moderator training and creation of process documents
* Mentor moderators
* Perform quality assurance on delivered moderation services
* On call several times each month to oversee Moderator activity and problems
Required Skills / Traits
* Excellent strategic thinking and analytical skills
* Self-starter, able to work independently with minimal supervision
* Outstanding communication, presentation, and listening skills
* Creative problem solving, capable of both subjective and objective decision-making
* Maintains a comprehensive knowledge of social media marketing tools and best practices
* Solid understanding of quantitative and qualitative performance metrics and insights
* Customer-service oriented (internal and external)
* Works well under pressure
* Experience or natural talent working as a change agent and evangelist to influence others
* Passion for social media marketing, tools, concepts, and emerging platforms
* Enjoys mentoring others
* Ability to joyfully create order out of chaos
* Familiarity with Microsoft Office – Excel, Word, PowerPoint
* Bilingual (Spanish-English) preferred
* This is a work-at-home position; you must be able to work at home with the self-discipline needed to be effective.
Recommended Education & Experience
* 3-5 years experience as a social media practitioner
* Demonstrated personal or professional success engaging in a social channel
* This position requires occasional travel
If this sounds like you or someone you know, we’d love to hear from you! Send a cover letter and a resume to work@liveworld.com.
Tags: spanish-english moderation telecommuting
