SFO Technical Support job, Work From Home

The person we are looking for will be responsible for providing day-to-day technical support and technical direction of our clients. The majority of the workday would be spent working with clients over the phone and email, using our state-of-the-art remote-access system to remotely work with clients with their computer problems and/or questions. You would be tracking trouble tickets through our client management system and will escalate to our senior architects when needed. Over 90% of our work is performed remotely from our One82 offices in Los Gatos. Where you will work will vary from the One82 office, working on-site at clients, or from home based on your manager's direction.

The successful candidate might have:

• 10 or more years working experience in IT.

• 3 or more years experience in Small Business IT systems (10-500 computers).

• Working experience in IT consulting is a plus.

• Two year degree (or equivalent). Four years is a plus.

• A MCSE. Other certifications are a plus.

• Must be able to touch type at 40 words per minute or better.

• Very Strong knowledge and experience with Microsoft Operating systems. Including: Windows Server NT4/2000/2003/2008, Microsoft Windows 2000/XP/Vista/W7, Microsoft Exchange 5.5/2000/2003/2007/2010.

• Excellent customer service skills: communication skills (both verbal and written), patience and enjoys interacting with clients (end-users).

• Excellent attention to details: punctuality, scheduling, documentation, record keeping, etc.

• Works well under pressure and tight deadlines.

• Excellent at using a company phone system.

• Knowledge/experience of Active Directory. Must be proficient at setting up domain controllers, DNS, adding servers and workstations to AD, user setup, group policy, FSMO roles, login scripts.

• Knowledge/experience of Microsoft Exchange Server 2000 & 2003 (2007/2010 is a plus). Must be proficient at creating users, moving mailboxes, distribution groups, public folders (including email enabling), SMTP virtual server, email connectors. EXMerge, Wireless ActiveSync, and backup.

• Knowledge/experience of backup systems. Must be proficient at architecting, installing, and supporting server backup systems. Including various backup options like Exchange, SQL, Open File, and Disaster Recovery. Must be proficient at designing off-site media rotations.

• Knowledge/experience of firewall systems. Must be proficient at architecting, installing, and troubleshooting firewall systems for multi-server/service environments. Also, must be proficient at site-to-site and client-to-site VPN technologies; including designing, setup, and support. Sonicwall, Cisco, and Netscreen experience is a plus.

• Knowledge/experience of Microsoft Outlook 2000, XP, 2003 (2007 is a plus). Proficient at setting up MAPI, RPC over HTTP, POP3, and IMAP connections. Also, proficiency of archiving, importing and exporting, working with PST, and OST.

• Strong knowledge of the installation, maintenance, and support of anti-virus and anti-spyware tools. Must be able to quickly remedy infected computer systems.

• Knowledge/experience supporting mobile users. Laptop, PDA, PDA-Phones (iPhone, Windows Mobile, Blackberry, Palm), push email, helping remote users (over the phone) who are in hotel rooms work on technical issues like accessing Internet, email, etc.

• Knowledge/experience configuring, migrating, and troubleshooting Windows user profiles.

• Excellent knowledge and experience of Windows 2000, XP, Vista, Windows 7, PC installation and upgrades.

• Excellent knowledge and experience with desktop & laptop maintenance. Patching, disk clean-up, etc.

• Experience with recommending, installing, and supporting network printers.

• Must be able to lift 70 pounds.

• Must have a personal vehicle, valid California Drivers License, valid auto insurance.

• If you have experience with Connectwise and/or Kaseya, please not that in your cover letter.

• If you have worked for an IT firm, MSP, etc, please put that in your cover letter.

Compensation & Benefits

-Health, Dental, Vision, & Life.

-Competitive Salary.

-Paid over time.

-Paid Vacation/Sick (PTO), Holiday Pay.

-Discretionary Yearly Performance Bonus (of up to 7.5%).

-Expense Reimbursement.

-Discretionary educational reimbursement (tuition, tests, books, and other training material).

If you believe you are a qualified candidate, please provide us an email with the following:

A cover letter explaining how your past experiences and qualifications will complement our team.

1. The cover letter must include your salary requirements.

2. Attach your resume (must be in PDF or Microsoft Word format).

3. Send the above in an email to: jobs@one82.com . The subject line of your submission should read "One82 Senior Engineer - [your name]".

Incomplete submissions will not be considered.
No direct calls, fax submissions, or recruiters please.