We're a Bay Area based boutique IT Managed Service Provider. We're a small but growing company with an excellent reputation. This is an exciting opportunity for the right person.

This is a work from home position that requires a dedicated 8 hour per day shift during our normal operating hours. The ideal candidate must have the ability to multi-task effectively and possess a high level of initiative, with thorough follow-up and great attention to detail. Candidate is required to have strong verbal and organizational skills, a cooperative attitude, and strong interpersonal skills necessary to appropriately interact with all levels of the organization; confidentiality and discretions a must. Excellent customer service is a critical attribute required for this role.

General Responsibilities Include: The dispatcher is our client's first impression of our company when they call in for support. As a dispatcher you will be our first line of defense handling the easier, entry level tasks or escalating and organizing the more complex support requests amongst other technicians. The dispatcher is the gatekeeper and works hand in hand with other technicians making sure the support tickets are being taken care of in a timely manner and assisting as needed.
• Answering phones in a courteous and professional manner as they come into Support
• Receive or prepare support requests utilizing our ticketing system
• Relay support needs, messages, and information to or from co-workers and field technicians using telephones, text messaging, instant messaging or email.
• Record and maintain files and records of customer requests, company assets, work or services performed, charges and expenses in our ticketing system.
• Assist our team of technicians in maintaining a high level customer satisfaction by making sure tickets are up to date and closed in a timely manner.
• Performs other duties as assigned by supervisor.

• High School diploma or equivalent.
• Some college or specific coursework tied to software/hardware technology
• Basic knowledge of Windows XP Professional, Vista Professional, and 7 Professional in a network-domain environment.
• Basic knowledge of MS Office products, antivirus, antispyware,
• Basic knowledge of various wired and wireless peripherals such as keyboard, mice, monitors, printers and scanners.
• 3+ years demonstrated experience as a computer user working with Microsoft products
• 3+ years demonstrated experience in customer service role working face to face with on-site or remote clients.
• Attention to detail
• Strong organizational skills; able to manage priorities and workflow.
• Ability to understand and follow written and verbal instructions
• Ability to work independently and as a member of various teams and committees.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
• Knowledge of administrative and clerical procedures and systems such as MS Office, managing files and maintaining records, answering phones and transferring information into a trouble ticket.

For consideration please copy and paste cover letter and resume into the body of your e-mail message to jobs@pbwconsult Please include salary requirements. EOE