SF forum monitor job, Work from home, internet job, contract position


Meez is social-entertainment community for teens built around a browser-based virtual world, games, videos, and a highly customizable 3D avatar system. Meez has over thirteen million registered users and is regularly placed in top five US websites for user engagement. We have a great office in the SOMA district of San Francisco.

Meez has a small team of dedicated engineers, artists, animators, and community administrators - with a good mix of talented young staff and industry veterans. As we expand we're are looking to grow our community team.

About This Position:

  • A contract position, requiring 40 hours per week, and paying $12 per hour.
  • Work is done from home, over the internet.
  • Hours are quite flexible, except that roughly 20% of hours worked must be on weekends (our peak time).

Responsibilities:

  • Process reports of ToS violations.
  • Monitor community spaces (virtual world, forums, etc).
  • Answer questions posed by our community members (customers).
  • Attend a monthly team meeting:
    • Team members resident in the SF bay area are expected to attend in person.
    • Team members resident elsewhere must call in.
    • All attendees must bring a list of any community issues and/or trends they've observed since the last meeting.
  • Complete other duties as assigned.

Requirements:

  • Experience moderating an online community. (membership alone is insufficient)
  • Experience working with teens.
  • Experience using communication skills to diffuse difficult situations
  • Being able to correct problematic customers, many of whom are young teens, without making them feel defensive.
  • A strong familiarity with online communities (such as virtual worlds, or forums) and online social etiquette.
  • Being highly organized.
  • Being naturally enthusiastic for a position with the listed responsibilities.
  • Being naturally enthusiastic about working in a team.
  • Having strong attention to detail.
  • Being a US citizen and resident. We are not able take on non-US residents, nor are we able to sponsor any visas.

Bonus Points:

  • Being resident in the SF bay area.
  • Experience moderating an online community that is specifically designed for teens.
  • Experience working with challenged teens.
  • Experience with urban culture.
  • Experience with social outreach, such as promoting a company on Twitter, Facebook, etc.
  • Experience with running contests.
Apply