Remote Tech support job, work online for software firm
As a member of the EarthSoft Help Desk team, you will be providing Tier 1
support for our many software clients. This support will be provided
via email, telephone, and/or remote conferencing tools. You will be
asked to use cloud-based software tools for project management, case
tracking, and communications with a remote team of professionals for
resolution. Some travel is required. A broad range of troubleshooting
skills is required in order to support the installation and use of
EQuIS, EarthSoft’s Environmental Quality Information System.
EQuIS is the most widely used environmental data management system in
the world. EQuIS is used by many government agencies, Industrial
property owners, over 300 consultants, and over 400 analytical labs
around the world. Many US EPA regions, state regulatory agencies, Army
Corps, and other government organizations use EQuIS. EQuIS interfaces
with ArcGIS for advanced environmental decision support and data
analysis. Many other software company link with EQuIS, and Help Desk
must support, test, and problem-solve for complex, multi-system
configurations.An ability to interface with professionals on tight
deadlines in complex network configurations is critical for this job.
Minimum Requirements:
*Strong customer service/support skills including active listening,
excellent verbal and written communication; ability to research and
resolve problems using a variety of resources and tools; experience in a
support environment desirable.
*Strong software application aptitude; experience with EQuIS highly desirable but not required.
*High initiative with an ability to work with minimal supervision. Able
to manage and prioritize multiple tasks simultaneously. Superior
interpersonal skills.
*Ability to work from home with access to a high-speed internet connection.
*Bachelor’s Degree in Chemistry, Environmental or Geological Sciences (or similar), Computer Science, Engineering, or Geography.
*Basic Microsoft Windows Platform knowledge required. Working knowledge of Microsoft Office.
**Spanish communications skills a plus.
To apply for this position, please email a cover letter and resume to resumes@earthsoft.com.
In : Online jobs / WFH Jobs
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remote tech support
online for software firm