Remote Tech Support job, VPN Client Live Chat & Tickets

We are looking to Hire Support Representative ( Level 1 & Level 2 ) for our VPN Company.

  1. Provide tech support to customers Through Live Chat & Tickets
  2. Use internal knowledgebase, online research and troubleshooting to resolve Level 1, Level 2 issues related to VPN Client
  3. Document all inquiries and resolutions in detail.
  4. Report bugs, enhancement requests, and complaints to appropriate personnel.

Self-motivated, organized and resourceful.
MUST have Excellent Soft skills.
Able to communicate with proficient, intermediate, and novice users.
Prior customer service or help desk experience is preferred.
Must have basic understanding of VPN ( PPTP , L2TP , OpenVPN ).
Please email at charu.s92[at] with the following information.

1. How can you help Our VPN Company to become a better company?
2. What job would you like to apply for?
3. What hours can you work ( Please Include your Timezone & Location )
4. What would you expect to earn at the position you would like ( Please specify Salary )?

If you have any questions you can email us charu.s92[at]