We run a fast-growing Live Chat company and are looking for a
passionate, enthusiastic and technically-trained support representative
to join our team. You would be handling Live Chat (obviously ;p) and
ticketing support, for matters pertaining to pre-sales, account
management issues, as well as level-1 technical support.
We love serving customers personally, but it's come to a point where we
find our turnaround time deteriorating because of the volume of queries
we have, many of which can be handled by capable technical support
agents. This would allow us to give more attention to customers
encountering real technical issues / bugs that only in-house engineers
can handle.
Please contact us only if you have the same passion for customer support
as we do. That's the one attribute we will not compromise on. Other
requirements:
- Able to write well in a casual formal tone. It's not an oxymoron =)
- Able to think logically and troubleshoot problems without bringing customers around in circles
- Technically-trained. Self-taught / formal education doesn't matter,
we'll run you through a test to gauge your technical abilities
- Wicked sense of humor. We have a fun team, we want you to have fun with us and vice versa.
If you think you fit the bill, write to csrhires [at] zopim [dot] com
with your CV and expected salary. We're based in Singapore, so this
arrangement is likely to be remote, i.e. you get to work from home =)
Cheers,
Royston