NYC part-time support job, work from home

Knewton is seeking to hire multiple part-time support associates to join a small, elite team supporting, and technically troubleshooting with our growing base of customers. This position is flexible, with the opportunity to work from home as long as you're within commuting distance from our headquarters in Union Square, NYC. The hours will vary, but you SHOULD be open to working overnight hours (1am-8am) and weekend hours (8am-6pm) - all in the comfort of your home! This is not a 9-5 job, but includes the room for you to make your schedule based on hours convenient for you! This is an ideal position for college students, or someone looking to supplement their current full-time job with a part-time job on the side.

What you'll be doing:
Answer email and phone calls from our University and k12 partner clients, as well as our Test Prep customers.
Know the Knewton products like the back of your hand, and troubleshoot all usability and technical issues for customers.
Escalate technical issues and work with our developers to get problems fixed in a timely matter.
Effectively communicate customer feedback to internal teams at Knewton.

Does this sound like you?
Loves speaking with people from all different areas of life, with an effective communication and problem-solving style.
1-2 years work experience.
A commitment to initiative and resourcefulness.
Technically savvy and can explain highly technical issues to non-technical people with ease.

It does? Great! Here's what you'll need to apply:
Answer the following two questions:
You're the manager of a movie theatre. A couple walks out demanding their money back. What do you do?
You get an email from your grandmother asking how to change her profile picture on Facebook. How would you explain to her how to change her profile picture?
Your most recent resume
A few sentences describing why you want to work at Knewton

If you think you'd be a great fit for this position, please include all the requirements listed above and send an email to supporthiring @