Customer Technical Service Representative


Life Alert Emergency Response, Inc.

Life Alert (famous for the slogan "Help, I've fallen and I can't get up!" as seen on TV) is a national company that employs over 500 people and operates out of eight national centers. Life Alert has been in business for over 20 years, and is a leader in the medical emergency response industry. We are currently expanding due to the ever-growing senior market, which is set to enjoy accelerating growth in the years to come.

Job Description:

CUSTOMER TECHNICAL SERVICE REPRESENTATIVE

Job Location: Encino, CA (near the 101 and 405 freeways)

We are seeking men and women who are positive and caring -- with or without technical experience -- to help our members with light technical issues. If you are looking for a long-term rewarding career, Life Alert is the company for you. Many of our employees have been with us for over 15 years, some as long as 25 years. We offer very competitive wages, and flexible hours.

Candidates should have at least 2 years of recent customer service experience (call center environment is a plus). This is a "light" technical service position. Candidates must have strong communication skills and a positive attitude, be patient and friendly, and be computer literate. Associate degree or higher is a plus.

We have several positions available in our customer technical support department.