Carrollton,TX Customer Care job, working from home
Posted by freelance online on Wednesday, June 29, 2011
Under: Online jobs / WFH Jobs
Carrollton,TX Customer Care job, working from home
As part of the Customer Care group, you will maximize customer satisfaction by utilizing the HHonors frequent traveler database and other resources available to respond to incoming telephone calls and/or written inquiries from members pertaining to their accounts, promotional mailings and statements, point accruals, redemption and other aspects of the HHonors program. To be successful in this role you must be able to provide excellent customer service at all times to all external and internal customers with a focus on reservation sales ensuring that the highest occupancy and sales are achieved.
• Customer Service hours of operation are 5:00 am CT to 1:30 am CT, 7 days a week
• Coordinator must be able to come on-site during scheduled shift as required for training and/or operational needs/
SCHEDULING
• Part time Coordinators will participate in the Build-A-Schedule (BAS) program with:
midday core assignment.
* Midday core assignment is defined as hours between 11am and 7pm. Hours can be built at a minimum of 1 hour to 12 hour increments in a day.
* A minimum of 20-25 hours per week; maximum of 29 hours per week
* Sixteen (16) weekend hours per month. Weekends begin at 5:00 pm CT on Fridays through 11:59 pm CT on Sundays
* Three rotating holidays per year
* Full-Time employment is available upon the completion of training. Schedules will vary based on business needs.
TRAINING
* * Classroom training will be for 4 weeks from 12:00pm - 5:30pm at an onsite location near our Carrollton office starting Monday, July 18th through Friday August 12th (Monday through Friday)
* Classroom training will be followed by On the Job training onsite for three weeks starting Monday, August 15th.
* Perfect attendance, without any absences or tardiness, is mandatory
Starting salary for this position is $9.25 per hour plus monthly incentive (Wage during training is $7.25 per hour),
Also, we have great hotel discounted benefits for being part of our Hilton team,
Apply today at www.hrccjobs.com
The primary responsibilities of a Hilton@Home Customer Service Coordinator include:
• Answers incoming telephone calls and provides accurate information to Hilton HHonors members. Maximizes number of calls taken on a daily basis, and services calls while consistently meeting all minimum performance Key Performance Indicators (KPI's).
• Responds to member requests in a friendly manner and follows up to ensure satisfaction.
• Performs data entry by enrolling new members and posting missing stays in computer database.
• Issues rewards and reissues membership materials upon request.
• Contacts individual properties, when appropriate, to address matters relating to member accounts while improving the program's effectiveness by providing effective communication and feedback in surveys and quality quizzes.
• Completes On-the-Job Training (OJT), as needed
• Participates in any project or program as directed
• Assist Member Services during Low Call Volume
• Assists Diamond VIP Desk on an overflow basis
• Actively participate in recurrent training and employee feedback sessions, including providing unsolicited feedback to offer suggestions for improving the customer experience.
• Continuously increase knowledge about all on-going Hilton promotions by using the promotion database
Basic Qualifications
• Reside in the greater Dallas/Fort Worth area. Dedicated home phone with ability to receive local calls from the 972 area code and 770 exchange. This phone line may not be through a VoIP (i.e.; Vonage, Skype, etc.)
High school diploma or equivalent.
•Excellent communication skills including the ability to speak, read and write fluently in English
•Must be able to sit for continuous periods of time.
There are additional basic and preferred requirements needed to qualify for this position.
Please see visit our website at www.hrccjobs.com to view and apply to job number 67450 today!
EEOC/AA
As part of the Customer Care group, you will maximize customer satisfaction by utilizing the HHonors frequent traveler database and other resources available to respond to incoming telephone calls and/or written inquiries from members pertaining to their accounts, promotional mailings and statements, point accruals, redemption and other aspects of the HHonors program. To be successful in this role you must be able to provide excellent customer service at all times to all external and internal customers with a focus on reservation sales ensuring that the highest occupancy and sales are achieved.
• Customer Service hours of operation are 5:00 am CT to 1:30 am CT, 7 days a week
• Coordinator must be able to come on-site during scheduled shift as required for training and/or operational needs/
SCHEDULING
• Part time Coordinators will participate in the Build-A-Schedule (BAS) program with:
midday core assignment.
* Midday core assignment is defined as hours between 11am and 7pm. Hours can be built at a minimum of 1 hour to 12 hour increments in a day.
* A minimum of 20-25 hours per week; maximum of 29 hours per week
* Sixteen (16) weekend hours per month. Weekends begin at 5:00 pm CT on Fridays through 11:59 pm CT on Sundays
* Three rotating holidays per year
* Full-Time employment is available upon the completion of training. Schedules will vary based on business needs.
TRAINING
* * Classroom training will be for 4 weeks from 12:00pm - 5:30pm at an onsite location near our Carrollton office starting Monday, July 18th through Friday August 12th (Monday through Friday)
* Classroom training will be followed by On the Job training onsite for three weeks starting Monday, August 15th.
* Perfect attendance, without any absences or tardiness, is mandatory
Starting salary for this position is $9.25 per hour plus monthly incentive (Wage during training is $7.25 per hour),
Also, we have great hotel discounted benefits for being part of our Hilton team,
Apply today at www.hrccjobs.com
The primary responsibilities of a Hilton@Home Customer Service Coordinator include:
• Answers incoming telephone calls and provides accurate information to Hilton HHonors members. Maximizes number of calls taken on a daily basis, and services calls while consistently meeting all minimum performance Key Performance Indicators (KPI's).
• Responds to member requests in a friendly manner and follows up to ensure satisfaction.
• Performs data entry by enrolling new members and posting missing stays in computer database.
• Issues rewards and reissues membership materials upon request.
• Contacts individual properties, when appropriate, to address matters relating to member accounts while improving the program's effectiveness by providing effective communication and feedback in surveys and quality quizzes.
• Completes On-the-Job Training (OJT), as needed
• Participates in any project or program as directed
• Assist Member Services during Low Call Volume
• Assists Diamond VIP Desk on an overflow basis
• Actively participate in recurrent training and employee feedback sessions, including providing unsolicited feedback to offer suggestions for improving the customer experience.
• Continuously increase knowledge about all on-going Hilton promotions by using the promotion database
Basic Qualifications
• Reside in the greater Dallas/Fort Worth area. Dedicated home phone with ability to receive local calls from the 972 area code and 770 exchange. This phone line may not be through a VoIP (i.e.; Vonage, Skype, etc.)
High school diploma or equivalent.
•Excellent communication skills including the ability to speak, read and write fluently in English
•Must be able to sit for continuous periods of time.
There are additional basic and preferred requirements needed to qualify for this position.
Please see visit our website at www.hrccjobs.com to view and apply to job number 67450 today!
EEOC/AA
- Compensation: Starting salary for this position is $9.25 per hour plus monthly incentive
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