Austin CSR remote job, Part-Time Customer Service Representative
Posted by freelance online on Friday, July 15, 2011
Under: Online jobs / WFH Jobs
Austin CSR remote job, Part-Time Customer Service Representative
Company: AZUMA Leasing
Position Title: Remote Agent - Remote Customer Service Representative
Position Classification: Hourly - Part Time
Shift Requirements: Monday through Friday, 10:30 am to 7:30 pm
Reports to: Senior Group Manager of Customer Service
Job Duties and Responsibilities:
* Answer incoming and making outbound customer service phone calls
* Provide excellent customer service in call center environment
* Handle daily tasks in department including, but not limited to responding to customer e-mail, processing reports and other side duties
* All other tasks as assigned by management
Successful Employees possess these skills and qualities:
* Motivation and the desire for a challenging career opportunity.
* Professional and pleasant phone presence.
* Ability to empathize with and establish trust with callers and solve a caller's problem or request.
* Disciplined and focused, ability to avoid distraction when working from home.
* Works well independently.
* Strong work ethic and openness to constructive criticism.
* Ability to troubleshoot and fix minor computer problems independently.
* Strong computer and typing skills, such as the ability to navigate the internet, toggle between multiple windows and consistently utilize frequent key strokes.
* Excellent communication skills with customers, other employees and management.
* Effective organizational and time management skills.
* Ability to handle projects and duties simultaneously while staying within established metrics of call center.
* Positive attitude and punctuality.
Computer Requirements:
* PC running Windows XP, Windows Vista or Windows 7, 32-bit edition of any Windows OS is highly encouraged.
* Minimum 1 GB RAM (512 MB for Microsoft XP)
* Minimum 5 GB free hard drive disk space
* Minimum Processor: Intel Pentium 4, Intel Celeron D, or AMD Athlon XP
* Minimum Sound Adapter: Full Duplex
* Minimum Internet Browser: Mozilla v3.5.8 or Microsoft Internet Explorer 6
* Current anti-virus software with updated definitions
* Firewall installed and operating or Windows firewall turned on
Internet Requirements:
* Broadband or LAN subscription through reliable, high-speed, hardwired bi-directional Internet connection with minimum Ethernet access method
* No analog dial-up, satellite or wireless Internet service (A wireless connection within the confines of your home is acceptable as long as your DSL or Cable connection is hard-wired)
Headset Requirements:
* A USB headset that plugs via USB port into your computer.
* USB headset minimum requirements:
o Must feature a microphone
o Connects to your computer via a USB port
o Features a mute button
o Must be operational while being hands-free
This is a remote position after training. All candidates are required to work from their location in a communication environment that does not include background noise from radio/television, family members or household pets. (We have a zero tolerance policy for inappropriate background noise).
To Apply : Application
Company: AZUMA Leasing
Position Title: Remote Agent - Remote Customer Service Representative
Position Classification: Hourly - Part Time
Shift Requirements: Monday through Friday, 10:30 am to 7:30 pm
Reports to: Senior Group Manager of Customer Service
Job Duties and Responsibilities:
* Answer incoming and making outbound customer service phone calls
* Provide excellent customer service in call center environment
* Handle daily tasks in department including, but not limited to responding to customer e-mail, processing reports and other side duties
* All other tasks as assigned by management
Successful Employees possess these skills and qualities:
* Motivation and the desire for a challenging career opportunity.
* Professional and pleasant phone presence.
* Ability to empathize with and establish trust with callers and solve a caller's problem or request.
* Disciplined and focused, ability to avoid distraction when working from home.
* Works well independently.
* Strong work ethic and openness to constructive criticism.
* Ability to troubleshoot and fix minor computer problems independently.
* Strong computer and typing skills, such as the ability to navigate the internet, toggle between multiple windows and consistently utilize frequent key strokes.
* Excellent communication skills with customers, other employees and management.
* Effective organizational and time management skills.
* Ability to handle projects and duties simultaneously while staying within established metrics of call center.
* Positive attitude and punctuality.
Computer Requirements:
* PC running Windows XP, Windows Vista or Windows 7, 32-bit edition of any Windows OS is highly encouraged.
* Minimum 1 GB RAM (512 MB for Microsoft XP)
* Minimum 5 GB free hard drive disk space
* Minimum Processor: Intel Pentium 4, Intel Celeron D, or AMD Athlon XP
* Minimum Sound Adapter: Full Duplex
* Minimum Internet Browser: Mozilla v3.5.8 or Microsoft Internet Explorer 6
* Current anti-virus software with updated definitions
* Firewall installed and operating or Windows firewall turned on
Internet Requirements:
* Broadband or LAN subscription through reliable, high-speed, hardwired bi-directional Internet connection with minimum Ethernet access method
* No analog dial-up, satellite or wireless Internet service (A wireless connection within the confines of your home is acceptable as long as your DSL or Cable connection is hard-wired)
Headset Requirements:
* A USB headset that plugs via USB port into your computer.
* USB headset minimum requirements:
o Must feature a microphone
o Connects to your computer via a USB port
o Features a mute button
o Must be operational while being hands-free
This is a remote position after training. All candidates are required to work from their location in a communication environment that does not include background noise from radio/television, family members or household pets. (We have a zero tolerance policy for inappropriate background noise).
To Apply : Application
Tags: austin csr remote job part-time customer service representative
