Сhicago CSR job, Full Time work, Bucktown/Wicker Park  

As a customer support representative, you be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students.

Job Opportunity:   
  • Full-Time Customer Support Representative    

  • 40-50 hours per week. 8AM to 5PM M-F.  Additional night and weekend hours from home will be required, varying but flexible

  • Full health and dental
  • Breakfast and lunch provided daily
  • Paid vacation

Primary Responsibilities:    
  • Provide telephone and email support to WyzAnt's growing nationwide network of tutors, students and parents.  Help users navigate the website, answer billing related questions and proactively assist in the tutor-student matching process
  • Carefully review tutor registrations, job requests and other user-generated content for grammar and professionalism.
  • Monitor internal systems and synthesize feedback and trends in order to make useful suggestions for improving the website and processes.
  • Communicate closely with other customer service personnel in order to provide seamless, consistent service and solutions to WyzAnt customers

  • Candidate must have exceptional phone presence, strong command of the English language, and efficient keyboarding skills.  The position requires patience, hard work and attention to detail.  A firm grasp of basic computer skills, major internet browsers, and Windows OS is required, and candidate must learn to efficiently navigate WyzAnt's administrative system. Candidates must have earned an associate's degree or higher.

  • $15/hr starting with full benefits, overtime, bonus pt and room to grow.

  •  Interested candidates should complete the online application located at: